Refund & Returns Policy

1. What we provide

SiteHub provides a digital service: we design, build and host websites for South African businesses. You pay for your website upfront for the year or monthly on a 12-month agreement, and for any business tools monthly or yearly, through PayFast. Because our product is a custom digital service rather than a physical good, this policy explains when refunds and cancellations apply. It matches section 3 of our Terms & Conditions.

2. Your first payment

• Because work starts as soon as you sign up, the first payment for your website (the first year, or the first month) is non-refundable once your website has been generated. We will always try to put things right first (see section 4).
• Domain registration fees are non-refundable once a domain has been registered.

3. Renewals, monthly payments and cancelling

• You can cancel at any time by giving one month's notice, with no cancellation penalty. Payments that fell due before the cancellation takes effect remain payable; future months are not.
• A business tool can be stopped with one month's notice. There are no refunds for part of a month, and a business tool paid upfront for the year runs to the end of that year.
• Unused yearly renewal fees may be refunded pro rata at our discretion if you ask in writing within 14 days of the renewal date.
• If we cancel or cannot provide the service, we will refund any unused, pre-paid period.

4. If something is wrong

If your site was not delivered as agreed, contains a defect that is our fault, or a payment was taken in error, contact us within 7 days and we will investigate. Our first step is always to fix the issue. Where we cannot reasonably resolve it, we will agree a fair refund of the affected portion.

5. Your consumer rights

Nothing in this policy limits your rights under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act (which provides a cooling-off period for certain electronic transactions, subject to its exceptions for services already begun or completed with your consent).

6. How to request a refund or cancellation

Email info@sitehub.co.za or call 021 140 3736 with your account details and reason. We aim to respond within 2 business days, and approved refunds are paid back to the original payment method (via PayFast) within 10 business days.